Support Experience Specialist

6 days ago


Singapore VS Consultancy Full time

Visionary clients rely on VS Consultancy for expert support and guidance. As a Support Experience Specialist, you will play a critical role in ensuring customer satisfaction and loyalty by providing timely and effective support through various channels.

This role requires strong analytical and problem-solving skills, as well as the ability to communicate complex information in a clear and concise manner. Key responsibilities include:

  • Investigating and resolving customer issues or escalating them to the appropriate department when necessary
  • FOLLOWING UP ON UNRESOLVED ISSUES TO ENSURE CUSTOMER SATISFACTION
  • MAINTAINING A THOROUGH UNDERSTANDING OF COMPANY PRODUCTS, SERVICES, AND PROMOTIONS

Successful candidates will have 1-3 years of experience in customer service or a related field, excellent communication skills, and the ability to work in a fast-paced environment.



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