Customer Service Manager
1 week ago
Cinema Lounge Manager
Located at Nex Premiere Theatre in Serangoon Central, we are seeking a highly skilled and experienced individual to join our team as a Customer Service Manager - Cinema Lounge. This role is responsible for managing the overall daily operations of the cinema lounge, ensuring excellent customer service standards, and providing a positive experience for our patrons.
Key Responsibilities:
- Operational Management: Oversee the day-to-day operations of the cinema lounge, including staff training, scheduling, and performance management.
- Customer Experience: Ensure that all customers receive exceptional service, resolving any issues promptly and professionally.
- Team Leadership: Lead and motivate a team of staff to provide outstanding customer service, maintaining high levels of productivity and efficiency.
- Compliance: Ensure that all statutory regulations and company policies are adhered to, maintaining a safe and healthy working environment.
Requirements:
- A minimum of 3 years of relevant experience in a similar capacity, preferably in a fast-paced customer-facing environment.
- Proven ability to work effectively on rotating shifts, weekends, and public holidays, demonstrating flexibility and adaptability.
- Excellent communication and interpersonal skills, with the ability to work collaboratively with colleagues and external stakeholders.
- Able to speak good English, with the ability to communicate effectively with customers and staff.
- Experience in bartending would be an advantage, but not essential.
- Service-oriented, responsible, and with a positive work attitude, demonstrating a commitment to delivering exceptional customer experiences.
What We Offer:
- A competitive salary of SGD $40,000 - $50,000 per annum, depending on experience.
- A comprehensive benefits package, including medical insurance, paid annual leave, and career development opportunities.
- The chance to work in a dynamic and growing organization, with opportunities for professional growth and advancement.
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