Service Operations Coordinator

1 day ago


Singapore Shangri-La Singapore Full time
Company Overview: Shangri-La Singapore is a premier lifestyle and entertainment precinct on Sentosa Island. Our iconic beach playground offers various leisure activities such as electric go-karting and a floating aqua park.

Job Description: We are seeking a Co-ordinator - Operation Services to join our pre-opening team at The . This role involves handling telephone enquiries, customer service, face-to-face bookings, and group bookings. You will provide a pleasant, safe, and fun experience for all guests by setting and maintaining service standards.

Responsibilities:
  • Handling telephone enquiries and customer service
  • Handling face-to-face bookings, group bookings, and telephonic bookings
  • Provide a pleasant, safe and fun experience for all guests
  • Set and maintain service standards
  • Keep track of stocks inventory

Requirements:
  • Loves interacting with guests and visitors
  • Is enthusiastic and customer-oriented
  • Displays initiative
  • Creative with an eye for detail
  • Has good relationship building & diplomacy skills
  • Willing to work shifts


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