Technical Customer Service Support Specialist

1 week ago

Singapore beBeeCustomerSupport Full time $4,000 - $6,000

Job Title: Technical Support Specialist

About the Role

We are seeking a highly skilled and experienced technical support specialist to provide exceptional customer service.

Key Responsibilities:
  • Respond to all incoming IT queries via phone and resolve them efficiently.
  • Collaborate with engineering teams for escalated cases.
  • Ensure timely closure of cases through follow-up and updates.
  • Complete assigned tasks on time, meeting user satisfaction standards.
Requirements:
  • At least 1-2 years' experience in a similar role.
  • Proficiency in supporting computing devices, including Windows, iOS, and Android platforms.
  • Essential skills: autonomy, effective communication, proactivity, multitasking, and problem-solving.
Preferred Qualifications:
  • Candidates with helpdesk experience in various capacities or industries.

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