Frontline Customer Care Specialist

1 week ago


Singapore Recruit Express Pte Ltd Full time

As a Frontline Customer Care Specialist, you will be the face of Recruit Express Pte Ltd, interacting with customers and providing them with exceptional service. Your primary responsibility will be to address customer concerns and resolve issues in a timely and professional manner.

**Key Responsibilities:**

  • Engage with customers via phone, email, and chat, responding to inquiries and resolving issues
  • Demonstrate active listening skills and provide empathetic responses
  • Document customer interactions and escalate complex issues to senior team members

**Requirements:**

  • Minimum O-level or Higher NITEC qualification
  • No prior experience required, as comprehensive training will be provided


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