Strategic Digital Transformation Lead
2 weeks ago
This role is pivotal in bridging the gap between business users and technical teams, ensuring seamless system integration to support organisational goals through technology.
The ideal candidate will lead digital transformation initiatives, drive SCS's IT strategy, and foster innovation. They will be accountable for system compliance audits, regulatory reporting, and data insights to drive continuous improvement in digital service delivery.
- Digital Transformation Initiatives
Lead discovery and documentation of business and functional requirements for digital systems across various areas.
Map current and future-state processes, identify gaps, and propose improvements to enhance client experiences.
Facilitate user workshops and cross-functional discussions to gather insights and drive alignment.
- System Implementation & Integration
Own application lifecycle post-implementation, including maintenance, upgrades, and enhancements.
Support system configuration, user acceptance testing (UAT), data migration, and deployment activities.
Ensure integration with government systems and internal platforms where relevant.
- Application Maintenance & Vendor Management
Manage vendor relationships, ensuring contractual deliverables, service levels, and performance metrics are met.
Chair regular vendor review meetings, escalate issues through formal governance channels, and approve corrective actions.
Monitor and ensure adherence to Service Level Agreements (SLAs) for application performance and issue response.
Maintain a clear log of issues, coordinate timely resolutions, and provide regular updates to stakeholders.
- Stakeholder Engagement & Change Management
Support organisational change management efforts by translating technical solutions into user-friendly processes.
Work with end users to ensure system adoption and continuous feedback for improvement.
Coordinate with internal departments for training, rollout planning, and user support.
- Governance, Compliance & Continuous Improvement
Ensure all systems and processes comply with data privacy regulations.
Serve as the accountable owner for system compliance audits and regulatory reporting.
Document business rules, workflows, and governance processes to maintain system integrity and accountability.
Leverage data insights to drive continuous improvement in digital service delivery.
Required Skills and QualificationsA degree in Computer Science, Computer Engineering, or a related discipline with minimum 7 years of relevant working experience in IT, digital transformation, or related fields.
Prior experience in social service, healthcare, or non-profit environments will be beneficial but not mandatory.
Familiarity with cloud-based systems, integration approaches, and data governance practices is an advantage.
Strong skills in business process mapping, requirements gathering, and solution documentation.
Ability to work independently and collaboratively with both technical and non-technical stakeholders.
Excellent communication, collaboration, and change management skills.
Ability to understand and interpret requirements leading to technical implementation.
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