IT Infrastructure Support Specialist Job Opening

IT Infrastructure Support Specialist

The IT infrastructure support specialist is the frontline defense of our client's systems, ensuring smooth and stable operations by providing essential support.

This role involves troubleshooting technical issues, implementing solutions, and assisting in the maintenance of infrastructure to contribute to an efficient, secure, and reliable IT environment.

This position requires a combination of on-premise and remote support, with regular onsite presence required for installation, maintenance, troubleshooting, and project implementation.

• Conduct site assessments, layout planning, and onsite testing.
• Configure, set up, deploy, and decommission infrastructure components onsite according to established plans and safety standards.
• Provide onsite support for infrastructure deployments, hardware setup, and system troubleshooting, ensuring minimal disruption to business operations.

Infrastructure Deployment and Setup:

• Plan and execute infrastructure deployments to meet business needs.
• Configure network hardware and software components, including switches, routers, servers, etc.
• Monitor and maintain network systems to ensure optimal uptime and service delivery.

Network and System Administration:

• Manage user accounts, permissions, and access control for local and cloud-based systems.
• Perform regular system maintenance, including patch management and updates, to ensure systems remain secure and efficient.
• Assist in implementing security protocols, firewalls, and antivirus solutions to safeguard data integrity.

Network Security:

• Develop and implement disaster recovery plans and conduct regular testing to ensure business continuity.
• Detect, report, and respond to cyber and data-related incidents; identify affected systems and users, and ensure efficient incident resolution.
• Collaborate with internal teams and external stakeholders to ensure IT infrastructure meets business needs.

Technical Support and Training:

• Provide end-user support by identifying and troubleshooting technical issues within defined timeframes.
• Develop user guides and provide training to users on various systems, applications, and technologies.
• Collaborate with internal teams to ensure effective communication, risk management, and alignment of projects with business objectives.

Documentation and Collaboration:

• Maintain detailed documentation of support activities, system configurations, and network setups and project progress.
• Collaborate with internal teams, system engineers, cybersecurity teams, and third-party vendors to ensure IT infrastructure meets business needs.
• Track and report on projects' progress regularly, identifying potential risks and proactively implementing mitigation strategies to minimize project delays.

Project Management:

• Develop and manage detailed project plans for infrastructure deployments and upgrades, including timelines, resource allocation, and milestones, ensuring successful delivery of projects within agreed parameters.
• Coordinate with internal teams and external stakeholders to ensure effective communication, risk management, and alignment of projects with business objectives.

Key qualifications include:

• Strong knowledge of Windows, macOS, and Linux operating systems.
• Hand-on experience with desktop hardware, software, printers, and networking devices.
• Familiarity with Active Directory, Office 365 administration, and VPN configurations.
• Knowledge of basic cybersecurity practices and troubleshooting methods.
• Ability to work with various remote support tools and ticketing systems (e.g., Zendesk, Jira, etc.).

Additionally, we require:

• A minimum of 2 years of IT support experience, preferably in a managed services environment.
• Experience in supporting cloud-based solutions (AWS, Azure, Google Cloud) is a plus.

• A dynamic, team-oriented work environment.
• Opportunities for professional growth and development.
• Competitive salary with performance bonuses.
• Health benefits and ongoing training.

Interested candidates should submit their CV and a cover letter detailing their qualifications and experience via our online portal.

For more information, please contact us at [insert contact details].