Residential Operations Director

4 days ago

Singapore beBeeLuxury Full time $40,000 - $60,000

Reporting to the Rooms Division Manager, we seek a Residential Operations Director who will lead a team of professionals in delivering exceptional service and immaculate surroundings that reflect our luxury brand standards.

This leadership role requires a keen eye for detail, operational excellence, and a passion for curating welcoming, pristine environments for discerning guests.

Our Residential Operations Director will be responsible for:

  • Directing daily operations of the Housekeeping department, including guest rooms, public areas, laundry, and heart-of-house, ensuring impeccable standards;
  • Allocating and directing work assignments and special projects of supervisory and non-supervisory staff to ensure guests and other departments receive prompt and courteous service;
  • Attending daily briefings and taking note of VIP arrivals and special attention items for guests, communicating and conducting briefings with room attendants to execute special requests;
  • Conducting routine inspections of guest rooms and public areas to ensure facilities, equipment, and amenities are clean and well maintained;
  • Implementing proactive quality assurance measures and responding promptly to feedback or issues;
  • Anticipating and maintaining all equipment and supplies to ensure their availability;
  • Managing departmental budgets, inventory levels, linen controls, and supply procurement while minimizing waste and cost;
  • Scheduling routine inspection by supervisors of all housekeeping areas, including occupied and non-occupied rooms;
  • Partnering with Front Office and Engineering teams to respond efficiently to guest requests, ensuring personalized service and prompt resolutions;
  • Monitoring housekeeping procedures, including Lost and Found, Key Control, Security and Emergency procedures, and Health and Safety procedures for employees and guests;
  • Championing eco-friendly cleaning practices and strict hygiene protocols aligned with global luxury hospitality standards;

The ideal candidate will possess:

  • A proven track record as an Executive Housekeeper or Assistant Executive Housekeeper in a 5-star or luxury hospitality setting;
  • Strong leadership, communication, and organizational skills;
  • A positive team player with good interpersonal skills, flexibility, adaptability, and the ability to respond positively to changes;
  • Knowledge of proper cleaning techniques and requirements, use of equipment, and chemical handling;
  • Proficiency in hotel operating systems is highly desirable;
  • An eye for detail and a passion for creating elegant and spotless environments.

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