
Professional Reservations Manager
1 week ago
Reservations Coordinator
Job Description:We are seeking an experienced professional to fill a key position in our team. As a reservations manager, you will be responsible for processing all reservation requests, changes, and cancellations.
Your primary responsibilities will include ensuring timely responses to guest inquiries, identifying guest needs, and verifying room availability.
You will also be responsible for explaining guarantee, special rate, and cancellation policies to callers, accommodating and documenting special requests, answering questions about property facilities/services, and following sales techniques to maximize revenue.
Additionally, you will be required to input and access data in reservation systems, indicate special room reservation types by inputting the correct code and rate into the reservation system, and follow proper escalation procedures when addressing guest concerns.
Required Skills and Qualifications:- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Strong organizational and time management skills
- Knowledge of reservation systems and processes
Our company offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development.
Others:Our company values diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds.
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