Senior Operations Manager

3 days ago


Singapore National Environment Agency Full time
Overview

The National Environment Agency is seeking a highly skilled Senior Executive to join our team at the Mandai Crematorium & Columbarium. This role offers an excellent opportunity for individuals who are passionate about providing exceptional after-life care services.

Job Description

We are looking for a service-oriented individual to oversee the day-to-day operations of our crematorium. The successful candidate will be responsible for ensuring the smooth running of our facilities, including real-time monitoring of equipment, troubleshooting, and attending to alerts and alarms. They will also be expected to handle customer feedback and support the supervisor in monitoring ground situations.

Key Responsibilities:
  • Oversee and monitor the operation of cremators, Automated Guided Vehicles (AGVs), Process Control Management System, and self-service ash collection lockers.
  • Provide prompt response to troubleshoot and rectify faulty equipment remotely to prevent systems failure.
  • Attend to alerts/faults/alarms at Process Control Monitoring System visualization and other panels such as fire alarm and chiller.
  • Be available to attend to alerts/faults/alarms at Fire Control Centre room after office hours.
  • Respond promptly to intercom system activation at Service Hall/Viewing Hall for Next Of Kin/Funeral Director.
  • Handle and manage customer feedback.
  • Support supervisor in monitoring ground situations, including statistics collation and reports preparation.
Requirements:
  • Minimum 3 years of working experience in environmental public health or other fields with experience in operations and maintenance of systems.
  • Knowledge in Electrical/Mechanical/Electronics Engineering preferred.
  • Willingness to learn and explore new technology.
  • Able to respond decisively in dynamic situations.
  • Tactful, approachable, and patient with good interpersonal skills.
  • Mature, independent, responsible, and resourceful.
  • Ability to interact and foster teamwork.
  • Good communication skills and positive attitude.
Benefits

This role offers an attractive salary package, commensurate with qualifications and experience. Estimated salary: SGD $8,000 - $12,000 per month. Additionally, you will enjoy a comprehensive benefits package, including medical and dental insurance, paid annual leave, and opportunities for professional growth and development.


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