Senior Operations Manager
3 days ago
The National Environment Agency is seeking a highly skilled Senior Executive to join our team at the Mandai Crematorium & Columbarium. This role offers an excellent opportunity for individuals who are passionate about providing exceptional after-life care services.
Job DescriptionWe are looking for a service-oriented individual to oversee the day-to-day operations of our crematorium. The successful candidate will be responsible for ensuring the smooth running of our facilities, including real-time monitoring of equipment, troubleshooting, and attending to alerts and alarms. They will also be expected to handle customer feedback and support the supervisor in monitoring ground situations.
Key Responsibilities:- Oversee and monitor the operation of cremators, Automated Guided Vehicles (AGVs), Process Control Management System, and self-service ash collection lockers.
- Provide prompt response to troubleshoot and rectify faulty equipment remotely to prevent systems failure.
- Attend to alerts/faults/alarms at Process Control Monitoring System visualization and other panels such as fire alarm and chiller.
- Be available to attend to alerts/faults/alarms at Fire Control Centre room after office hours.
- Respond promptly to intercom system activation at Service Hall/Viewing Hall for Next Of Kin/Funeral Director.
- Handle and manage customer feedback.
- Support supervisor in monitoring ground situations, including statistics collation and reports preparation.
- Minimum 3 years of working experience in environmental public health or other fields with experience in operations and maintenance of systems.
- Knowledge in Electrical/Mechanical/Electronics Engineering preferred.
- Willingness to learn and explore new technology.
- Able to respond decisively in dynamic situations.
- Tactful, approachable, and patient with good interpersonal skills.
- Mature, independent, responsible, and resourceful.
- Ability to interact and foster teamwork.
- Good communication skills and positive attitude.
This role offers an attractive salary package, commensurate with qualifications and experience. Estimated salary: SGD $8,000 - $12,000 per month. Additionally, you will enjoy a comprehensive benefits package, including medical and dental insurance, paid annual leave, and opportunities for professional growth and development.
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