Customer Service Champion

10 hours ago


Singapore beBeeLeader Full time $80,000 - $120,000

About this role

We are seeking a dynamic and results-driven leader to champion process efficiency, team performance, and cross-functional collaboration.

Key Responsibilities
  • Inspire, coach, and lead a high-performance team of customer service professionals.
  • Define KPIs and success metrics to drive individual and team performance.
  • Conduct regular training, feedback sessions, and career development initiatives.
Customer Operations & Fulfillment
  • Own the end-to-end service delivery process, including order processing, delivery coordination, and issue resolution.
  • Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
  • Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.
Operational Excellence & Planning
  • Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
  • Oversee demand planning processes to support operational efficiency and avoid service disruptions.
  • Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.
Stakeholder Collaboration
  • Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
  • Support business growth by strengthening customer retention and identifying opportunities for expansion.

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