
Customer Service Champion
10 hours ago
About this role
We are seeking a dynamic and results-driven leader to champion process efficiency, team performance, and cross-functional collaboration.
Key Responsibilities- Inspire, coach, and lead a high-performance team of customer service professionals.
- Define KPIs and success metrics to drive individual and team performance.
- Conduct regular training, feedback sessions, and career development initiatives.
- Own the end-to-end service delivery process, including order processing, delivery coordination, and issue resolution.
- Ensure a frictionless customer experience by proactively managing order timelines, service levels, and communications.
- Act as the primary escalation point for critical customer matters, ensuring swift and satisfactory resolutions.
- Work closely with supply chain and procurement teams to ensure forecast accuracy and product availability.
- Oversee demand planning processes to support operational efficiency and avoid service disruptions.
- Monitor key performance indicators (KPIs), analyze service gaps, and propose data-driven improvements.
- Partner with Sales, Warehouse, and Logistics to ensure order accuracy, fulfillment speed, and customer satisfaction.
- Support business growth by strengthening customer retention and identifying opportunities for expansion.
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