Current jobs related to Customer Success Manager - Singapore - HUBSPOT ASIA PTE. LTD.

  • Customer Success Manager

    3 weeks ago

    Singapore ORANGE GUM PTE LTD Full time

    Senior Customer Success ManagerOrange Gum PTE LTD is seeking a Senior Customer Success Manager to lead our customer success team in Asia. In this role, you will develop and execute a customer success strategy to ensure the adoption, expansion, and retention of our customers across the region.About the RoleDevelop and execute a customer success strategy to...

  • Customer Success Manager

    2 weeks ago

    Singapore Zendesk Full time

    Customer Success Manager Job DescriptionWe are seeking a highly motivated and driven Customer Success Manager to join our team at Zendesk. In this role, you will be responsible for building and fostering strong relationships with our customers to minimize churn and contraction while driving expansion opportunities.As a Customer Success Manager, you will...

  • Customer Success Manager

    3 weeks ago

    Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full time

    Customer Success Manager Job Description    The Customer Success Manager will be responsible for leading our customer success team, ensuring high service quality, and meeting service-level agreements (SLAs).    Key responsibilities include:Directly manage and develop the Customer Success team, fostering a high-performance environment.Implement...

  • Manager of Customer Success

    3 weeks ago

    Singapore ORANGE GUM PTE LTD Full time

    Roles & ResponsibilitiesAbout UsOrange Gum, as part of the Soprano Design Group, has over 20 years of experience in the development and provision of world leading mobile messaging and wireless application infrastructure. With a vision to make mobile messaging relevant and valuable to business, Soprano Design has developed a wide range of enterprise ready...

  • Customer success manager

    3 days ago

    Singapore Datadog Full time

    As a Manager, Customer Success, you will hire and develop teams, coaching Customer Success Managers (CSMs) to success. This role impacts our customer experience and retention at scale, providing an opportunity to join a company that’s a leader in the space and see your contributions firsthand. At Datadog, we value our office culture—the relationships...

  • Manager, Customer Success

    3 weeks ago

    Singapore DDOG SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesWe’re looking for a Manager, Customer Success to hire, coach, and manage a team of Customer Success Managers. Your team is responsible for the customer relationship, renewals, and growth across our existing customer base. This is an opportunity to join a company that’s a leader in the space, and contribute impactful work.At...

  • Customer success manager

    2 weeks ago

    Singapore Cymulate Inc. Full time

    What you will do:Serve as the primary contact liaison for technical questions or escalations, collaborating with Support, Product Management, and other relevant teams.Help customers develop success plans, outlining critical goals and key performance indicators, and provide guidance in achieving these objectives. Measure customers’ achievement of these key...

  • Customer success manager

    2 days ago

    Singapore Darktrace Full time

    Darktrace Darktrace AI interrupts in-progress cyber-attacks in seconds, including ransomware, email phishing, and threats to cloud environments and critical infrastructure. Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world...

  • Customer Success Manager

    4 weeks ago

    Singapore PST Full time

    Job Title: Customer Success ManagerAt PST, we are seeking a highly skilled and experienced Customer Success Manager to join our team. This is a unique opportunity to work with a leading company in the customs data and software industry.Key Responsibilities:Develop and Maintain Strong Relationships: Build and maintain strong relationships with key clients,...

  • Customer success manager

    3 days ago

    Singapore Fitch Group, Inc. Full time

    Customer Success Manager Requisition ID: 46916 Business Unit: Fitch Solutions Category: Customer Success Location: Singapore, SG Date Posted: Aug 7, 2024 At Fitch, we have an open culture where employees are able to exchange ideas and perspectives, throughout the organization, irrespective of their seniority. Your voice will be heard allowing you to have a...

  • Customer success manager

    3 days ago

    Singapore This Is An IT Support Group Full time

    Make Your Mark Cymulate's Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously. With world-class clients like YMCA, Brinks, and Euro Next, we strive to bring the highest level of service to everything we do. Our team is made up...

  • Customer Success Manager

    3 weeks ago

    Singapore ELEVANDI LIMITED Full time

    Unlock Your Potential as a Customer Success Manager at ELEVANDI LIMITEDElevandi Limited is a leading innovator in FinTech, connecting the world for impactful innovation. We're looking for a motivated and organized individual to join our Customer Success team and play a pivotal role in our commercial process.As a Customer Success Manager, you will engage with...

  • Customer success manager

    3 days ago

    Singapore This Is An IT Support Group Full time

    Job Requisition ID # 24 WD78199 Job Description NOTE: This is NOT an open position. Please submit your CV here for future consideration. Position Overview About Autodesk Construction Solutions Autodesk has reimagined the construction business for the digital age, helping companies address the most important challenges they face today while preparing for new...

  • Customer Success Manager

    3 weeks ago

    Singapore ELEVANDI LIMITED Full time

    Roles & ResponsibilitiesFounded by the Monetary Authority of Singapore in 2021, at Elevandi, we connect the world for impactful FinTech innovation. Elevandi’s initiatives have convened over 420,000 people through global dialogues, closed-door roundtables, investor programmes, educational initiatives, and research. The Singapore FinTech Festival is our...

  • Customer success manager

    3 days ago

    Singapore Ll Oefentherapie Full time

    Cloud Customer Success Manager within Oracle Retail Solutions The Customer Success Manager (CSM) position focuses on proactive Saa S engagements for Oracle Retail. The responsibilities require the candidate to work directly with customers and have a solid understanding of the Oracle Retail solutions to ensure a customer's success on various service and...

  • Customer success manager

    7 days ago

    Singapore JobStreet Full time

    Company Description SEEK operates market-leading online employment marketplaces, including Jobstreet and Jobsdb in Asia. SEEK has been helping people live more fulfilling and productive working lives and helping organisations succeed for over 25 years. Founded and headquartered in Melbourne, Australia, SEEK has grown into a multinational technology company...

  • Customer success manager

    3 days ago

    Singapore Cisco Systems, Inc. Full time

    As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your responsibilities will...

  • Customer success manager

    2 weeks ago

    Singapore Kiln Full time

    Permanent Full-time - Singapore, Hong Kong or Tokyo As our first APAC Customer Success Manager, you will support our local expansion, being responsible for post-sales in the region. You’ll ensure our enterprise customers receive outstanding service and support, becoming their trusted advisor, deeply understanding their business and needs, helping them get...

  • Customer Success Manager

    3 weeks ago

    Singapore ORIENTAL REMEDIES INCORPORATED (PRIVATE LIMITED) Full time

    Roles & ResponsibilitiesJob ResponsibilitiesTeam Management Directly manage and develop the Customer Success team, fostering a high-performance environment. Collaborate with HR for efficient staff recruitment. Review staff performance and identify training needs. Ensure high team productivity with an reasonable manpower budgetOperation Management ...

  • Senior customer success manager

    5 days ago

    Singapore ADOBE SYSTEMS PTE. LTD. Full time

    The Opportunity The Customer Success Manager (CSM) for SEA DX Accounts is accountable for Adobe’s largest and most complex Customer Experience Cloud relationships. The mission of this team is to be relentless in ensuring customer satisfaction. To build strong partnerships, have a clear understanding of business goals and ultimately ensure our customers...

Customer Success Manager

2 months ago

Singapore HUBSPOT ASIA PTE. LTD. Full time
Customer Success Manager - Japanese Language Expert

HUBSPOT ASIA PTE. LTD. is seeking a highly skilled Customer Success Manager to join our team in Japan. As a Customer Success Manager, you will be responsible for driving exceptional customer experiences and sustained value for HubSpot Japan customers through building trust and consulting on the HubSpot software.

Key Responsibilities:

  • Work with a large, varied group of HubSpot customers in Japan to ensure their success on the HubSpot tools
  • Become an expert in Inbound sales and marketing, serving as a highly knowledgeable point of contact for HubSpot's suite of products and the inbound marketing methodology
  • Provide a world-class service experience to HubSpot customers through timely and succinct communication via phone and email
  • Independently and successfully manage a high volume of task execution, resolve customer challenges and escalations
  • Coach HubSpot customers on HubSpot products, through online presentations and demonstrations to drive product adoption and account retention
  • Collaborate with global stakeholders to deliver scaled programs to drive tool usage and retention
  • Help surface good fit leads to sales by driving value in every conversation

We are looking for people who:

  • Are passionate about customer success and experience
  • Solve problems with curiosity, creativity, and a logical mindset
  • Embrace challenges and change and thrive in a fast-paced environment
  • Can work with customers to handle tough conversations and help them overcome challenges
  • Can manage multiple projects while maintaining strict attention to detail
  • Contribute to a positive team environment by investing in relationships with customers and colleagues
  • Have an aptitude for learning software and strong organization skills
  • Have prior experience in a client-facing or account management role
  • Have a growth mindset and proactively seeks feedback in order to improve their craft as a CSM
  • Have good proficiency in English and business proficiency in Japanese