Cargo Executive

3 weeks ago


Singapur, Singapore Singapore Airlines Full time

Job Title: Cargo Executive - Sales and Account Management

The successful candidate will be part of the Singapore Sales (Cargo) team, responsible for maximising Sales revenue from freight forwarders to meet performance indicators set by the Sales & Marketing Division.

Key Responsibilities:

  • Monitor forwarders' performance and gather market intelligence on competitor activities and key accounts to formulate appropriate sales strategies.
  • Engage forwarders regularly to strengthen business relationships and meet customers' occasional requests outside office hours.
  • Action on Cargo Space Management (CSM) requests for ad-hoc support on weak flights by contacting forwarders for more support.
  • Monitor and review forwarders' allocation utilisation with Sales Managers.
  • Gather market intelligence from forwarders on the cargo situation and demand locally.

Account Management Function:

  • Primary contact for a number of key forwarders and take responsibility for their performance.
  • Respond to SQ appointed forwarders and SIN based GSAs requests for quotation (RFQ) for ad-hoc shipments via SFM/email/calls.
  • Liaise with SIN reservation to secure space for shipments. Escalate to Sales Manager and NPM team to secure space for shipments.
  • Consolidate forwarders' allocation requests and request allocation from the respective Supervisors regions in charge and Sales Managers.
  • Inform forwarders for space allocation revisions or changes as and when required.

Operational Matters and Other Duties:

  • Work closely with operational department to check on loadability of shipment and space requirements before requesting for space to CSM.
  • Liaise with destination stations to check on technical requirements. Eg: security arrangement at destination, onward trucking at destination, flatbed truck and crane availability, MDL weight limit, clearance time at destination etc.
  • Liaise with internal departments to check on pricing matters. Eg; Cost of onward trucking, cost of interline arrangement, early lodge in charges, cool room charges.
  • Coordinate and work closely with various departments to secure additional capacity, plan trucking arrangements and charters.
  • Update Sales Force Mobility on the ad-hoc booking and shipments' status.
  • Work with Sales Support team to prepare contracts.
  • Work with accounts to investigate and verify post flight billing disputes.
  • Assist forwarders on IT system matters such as FHL/FWB messaging procedures.

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