Case Specialist

3 days ago


Singapore INCOME INSURANCE LIMITED Full time
Job Description

We are seeking a skilled Case Specialist to join our team at INCOME INSURANCE LIMITED.

About the Role

This is a challenging and rewarding opportunity for a results-driven professional to excel in claims resolution, customer service, and relationship building.

Key Responsibilities
  • Contact customers to educate them about seeking third-party claim recovery for their IncomeShield claims;
  • Assist customers in their third-party claim recovery journey;
  • Build relationships with customers to secure future third-party claim recoveries;
  • Attend to enquiries raised by customers relating to their IncomeShield claims;
  • Check payment details made by third-party insurers to allocate these payments correctly to their respective claim numbers;
  • Contact third-party insurers to check payment details for those payments which we are unable to link to their respective claim numbers; and
  • Undertake any other duties and projects assigned by the supervisor.
Requirements

To be successful in this role, you will need:

  • A Degree/Diploma or equivalent;
  • Experience in the insurance industry with relevant insurance qualifications (advantageous);
  • Customer-centric skills with good customer servicing skills;
  • A team player with self-motivation;
  • Strong writing and communication skills;
  • Meticulous attention to detail;
Benefits

As a valued member of our team, you can expect:

  • A competitive salary range of $60,000 - $80,000 per annum, depending on experience;
  • Ongoing training and development opportunities;
  • A dynamic and supportive work environment;


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