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Client Relationship Manager

1 week ago

Singapore Maker Lab Full time

At Maker Lab, we are committed to delivering exceptional results and profitability while building strong relationships with our clients and partners. We are seeking a Senior Project Manager to join our team to help us achieve this goal. In this role, you will be working closely with our Business Director to manage and nurture existing client relationships, ensuring our commercials are aligned and building synergies between external clients, our embedded talent, and internal business functions.

The ideal candidate will have 8+ years of experience in an agency, consultancy, or in-house team, well-versed with account management, marketing, and strategic creative processes. Proven project management abilities with an eye for detail and creativity and experience with creative production processes are essential. Strong communication skills with demonstrated success in handling and communicating complex or sensitive business issues to clients and C-Suite are also required.

You will be responsible for developing and maintaining strong client relationships, encouraging expansion of engagements as we grow our share of wallet within the existing client network. This includes owning and project managing the end-to-end client needs, including outreach, proposals, presentations, negotiating deals, managing SOW alignments, budgets, and renewals, ongoing client CRM, account reviews, and navigating a vast variety of enquiries.