Service Executive, Group Channels Specialist

1 month ago


Singapur, Singapore United Overseas Bank Full time

About the Role

The Channels & Digitalization function at United Overseas Bank enables seamless connectivity for customers across all physical and digital touchpoints. As a Service Executive, Group Channels, you will be responsible for providing efficient and quality customer-focused service to improve customers' banking experiences.

Key Responsibilities

  • Attend to customers' queries and requests related to banking transactions.
  • Offer advisory solutions to meet customers' needs.
  • Proactively resolve service issues and escalate to manager if unresolved.
  • Identify growth opportunities to value-add customers via sales leads and referrals.
  • Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
  • Support and participate in Bank's ongoing campaigns and programmes.
  • Comply with established operational control and audit procedures and maintain a high standard of housekeeping.

Requirements

  • Degree or Diploma with relevant service experience.
  • Strong passion to build meaningful customer relationships and enhance customer experiences.
  • Effective listening skills with good problem-solving skills.
  • Possess excellent multi-tasking skills and be able to function under pressure.
  • Strong communication skills characterized by excellent writing and speaking skills.


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