Service Executive, Group Channels Specialist
1 month ago
About the Role
The Channels & Digitalization function at United Overseas Bank enables seamless connectivity for customers across all physical and digital touchpoints. As a Service Executive, Group Channels, you will be responsible for providing efficient and quality customer-focused service to improve customers' banking experiences.
Key Responsibilities
- Attend to customers' queries and requests related to banking transactions.
- Offer advisory solutions to meet customers' needs.
- Proactively resolve service issues and escalate to manager if unresolved.
- Identify growth opportunities to value-add customers via sales leads and referrals.
- Exercise vigilance when performing duties and highlight unusual and suspicious transactions.
- Support and participate in Bank's ongoing campaigns and programmes.
- Comply with established operational control and audit procedures and maintain a high standard of housekeeping.
Requirements
- Degree or Diploma with relevant service experience.
- Strong passion to build meaningful customer relationships and enhance customer experiences.
- Effective listening skills with good problem-solving skills.
- Possess excellent multi-tasking skills and be able to function under pressure.
- Strong communication skills characterized by excellent writing and speaking skills.
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