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Front Desk Representative

2 months ago

Singapore JOB EXPERT PTE. LTD. Full time
Front Desk Agent Job Description

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Job Expert Pte Ltd.

Key Responsibilities:
  • Guest Welcome and Check-in: Actively welcome and greet guests, ensuring a smooth and efficient check-in process.
  • Hotel Knowledge and Services: Inform guests about hotel services, amenities, and local attractions, providing valuable insights and recommendations.
  • Request Handling and Follow-up: Ensure all guest requests are handled accurately and promptly, with follow-up to ensure satisfaction.
  • Guest Differentiation and Handling: Differentiate between guest types and handle them accordingly, including confirmed reservations, walk-ins, VIP guests, and groups.
  • Arrival Follow-up and Registration: Follow up on all arrivals, modify registration cards, and handle special requests, rate changes, and account inquiries.
  • Guest Requests and Accidents: Deal with guest requests, accidents, and thefts promptly, recording all matters in the hotel's internal communication system.
  • Reception Handover and Feedback: Update and maintain the reception handover book, passing on guest feedback to the Manager on duty for action.
  • Guest Privacy and Security: Ensure guest privacy and security, adhering to hotel confidentiality standards.
  • Procedure and Policy Adherence: Ensure adherence to correct procedures and policy standards.
  • Supply Management: Manage par stock and order supplies for the front desk.
  • Credit Policy and Up-selling: Comply with hotel credit policy and encourage up-selling to maximize rates.
  • Work Area Maintenance: Ensure work areas are cleaned and maintained at all times.

About Us: Job Expert Pte Ltd is a reputable company committed to providing excellent service to our guests. We are looking for a dedicated and customer-focused individual to join our team.

Requirements: To be successful in this role, you should have excellent customer service skills, be able to work independently, and have a strong understanding of hotel operations and procedures.