Store Leadership Specialist

2 days ago

Singapore beBeeBusiness Full time $45,000 - $86,000
Job Overview

The Key Leader role is a vital component of the store leadership team, significantly impacting sales floor team members and guest experience every day. Key Leaders are responsible for setting an exemplary standard and providing support to their teams, ensuring an outstanding guest experience in the store, and overseeing all retail floor operations.

They leverage key performance indicators and metrics to prioritize tasks while adapting to day-to-day business adjustments and challenges.

Main ResponsibilitiesLeadership and Team Management
  • Support ongoing learning and development of team members by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns.
  • Provide team members with recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth.
  • Develop, maintain, and disseminate product and general company knowledge through appropriate communication channels.
Guest Experience
  • Support team members with ensuring a great guest experience that values guests' time, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs.
  • Interact with and assess guests' unique needs to provide customized, effective purchase and return solutions and support.
  • Provide technical product education by articulating the value and benefit of the product.
  • Resolve guest feedback and address guest concerns or escalations to make it "right" for guests.
  • Move dynamically on the floor to assess and fulfill the needs of the business, team, and guests.
  • Inform guests of local community programs.
Collaboration
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests.
Operations
  • Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations.
  • Review business data and metrics to evaluate progress toward goals and determine if adjustments are warranted.
  • Open and close the store according to established checklists.
  • Manage product presentation tasks according to company standards.
  • Assign team members cleaning tasks as needed throughout the shift to maintain the luxury environment of the store.
  • Ensure team uses in-store technology to support store operations and provide positive guest experiences.
  • Understand and adhere to people safety policies and procedures to maintain a safe work environment.
  • Perform work in accordance with applicable policies, procedures, and laws or regulations.

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