Production Support Analyst
2 days ago
We are seeking a highly skilled Production Support Analyst to join our team at SAKSOFT PTE LIMITED. The successful candidate will be responsible for delivering exceptional production support services to stakeholders, ensuring high availability and resolving incidents efficiently.
The ideal candidate will possess strong technical skills, particularly in Microsoft Dynamics CRM, Control-M, and Oracle. Experience with Unix, SQL, and scripting languages is also essential. A solid understanding of ITIL methodology and excellent communication skills are required to effectively manage communication within the team, manager, and department.
This role offers a competitive salary of SGD 80,000 - 100,000 per annum, depending on experience. We also provide a comprehensive benefits package, including medical insurance, annual leave, and opportunities for professional growth and development.
Key Responsibilities- Deliver first-class production support services to stakeholders
- Manage availability, incident, problem, and capacity management for applications in scope
- Respond and resolve incidents, problems, and user queries through proper analysis
- Drive technical remediation in line with agreed non-functional requirements
- Evidence continual service improvement of processes and tasks (via automation)
- Bachelor's Degree in Computer Science or related field
- At least 6 years' relevant experience, preferably in a Finance Institution
- Strong team player with flexibility and ability to manage time effectively
- Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision
SAKSOFT PTE LIMITED is a leading provider of innovative software solutions. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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