Production Support Analyst

17 hours ago


Singapore SAKSOFT PTE LIMITED Full time

Unlock a Rewarding Career in Production Support

Saksoft PTE Limited seeks an experienced Production Support Analyst to join our team. As a key member, you will be responsible for ensuring the smooth operation of our production environment.

About the Role

We are looking for a highly skilled and motivated individual with a strong background in production support. Your primary responsibility will be to investigate and resolve production issues, respond to user queries, and ensure timely incident ticket creation.

Key Responsibilities:

  • Investigate production defects, respond based on severity SLAs, and log incident tickets.
  • Manage user interactions, provide timely responses, and follow up on defect closure.
  • Collaborate with System Engineers on server-level patches and upgrades as needed.
  • Ensure system availability meets agreed-upon SLAs.
  • Provide support for annual Disaster Recovery exercises and daily SOD and EOD executions.

Required Skills and Qualifications

To succeed in this role, you will need:

  • At least 3-5 years' relevant experience in application support.
  • Prior hand-on production support experience with OPEN Systems/AS4000.
  • Good knowledge of retail or wholesale payment systems or customer information systems.
  • Willingness to work in onsite shift-support model (24*7).
  • Hands-on experience with AS400 and SQL queries, shell scripts, and logging.
  • Strong written and oral communication skills.
  • Ability to adapt quickly to new technologies and environments.

What We Offer

In return for your expertise, Saksoft PTE Limited offers:

  • A competitive salary: $80,000 per annum.
  • Ongoing training and professional development opportunities.
  • A collaborative and dynamic work environment.

About Saksoft PTE Limited

Saksoft PTE Limited is a leading provider of innovative solutions. Our commitment to excellence and customer satisfaction drives us forward.


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