Production Support Analyst
17 hours ago
Unlock a Rewarding Career in Production Support
Saksoft PTE Limited seeks an experienced Production Support Analyst to join our team. As a key member, you will be responsible for ensuring the smooth operation of our production environment.
About the Role
We are looking for a highly skilled and motivated individual with a strong background in production support. Your primary responsibility will be to investigate and resolve production issues, respond to user queries, and ensure timely incident ticket creation.
Key Responsibilities:
- Investigate production defects, respond based on severity SLAs, and log incident tickets.
- Manage user interactions, provide timely responses, and follow up on defect closure.
- Collaborate with System Engineers on server-level patches and upgrades as needed.
- Ensure system availability meets agreed-upon SLAs.
- Provide support for annual Disaster Recovery exercises and daily SOD and EOD executions.
Required Skills and Qualifications
To succeed in this role, you will need:
- At least 3-5 years' relevant experience in application support.
- Prior hand-on production support experience with OPEN Systems/AS4000.
- Good knowledge of retail or wholesale payment systems or customer information systems.
- Willingness to work in onsite shift-support model (24*7).
- Hands-on experience with AS400 and SQL queries, shell scripts, and logging.
- Strong written and oral communication skills.
- Ability to adapt quickly to new technologies and environments.
What We Offer
In return for your expertise, Saksoft PTE Limited offers:
- A competitive salary: $80,000 per annum.
- Ongoing training and professional development opportunities.
- A collaborative and dynamic work environment.
About Saksoft PTE Limited
Saksoft PTE Limited is a leading provider of innovative solutions. Our commitment to excellence and customer satisfaction drives us forward.
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