Production Support Analyst

17 hours ago


Singapore ENCORA TECHNOLOGIES PTE. LTD. Full time

Job Summary:

ENCORA TECHNOLOGIES PTE. LTD. is seeking a Production Support Analyst to join our team. The successful candidate will be responsible for investigating production issues, managing user queries, and ensuring system availability.

About the Role:

The Production Support Analyst will play a critical role in maintaining the stability of our systems. Key responsibilities include investigating production defects, responding to user queries, logging incident tickets, and following up on defect closure.

Key Skills:

  • Prior hand-on production support experience of OPEN Systems/AS4000
  • Good support knowledge in either one of the retail or wholesale payment or customer information systems
  • Willingness to work in onsite shift-support model [24*7]
  • Hands-on experience in writing AS400 and SQL queries and parsing logs for issue investigation
  • Hands-on experience in writing shell scripts (UNIX) and optimize incidents investigation.

Requirements:

  • At least 3-5 years' relevant experience preferably in a Application Support
  • Strong skills in AS400, Linux/Unix Shell scripting, MS SQL, Oracle, BMC Control-M Scheduler

Benefits:

The successful candidate will receive a competitive salary of SGD $80,000 - $120,000 per annum, depending on experience. Additionally, ENCORA TECHNOLOGIES PTE. LTD. offers a comprehensive benefits package, including medical insurance, retirement savings plan, and paid time off.

About Us:

ENCORA TECHNOLOGIES PTE. LTD. is a leading provider of technology solutions. We are committed to delivering high-quality products and services that meet the needs of our customers. If you are a motivated and experienced professional looking for a new challenge, please submit your application.


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