Customer Quality Assurance Specialist

2 weeks ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Title: Customer Quality Assurance Engineer Job Summary: We are seeking a highly skilled Customer Quality Assurance Engineer to join our team at Flintex Consulting Pte Ltd. As a key member of our Quality Assurance department, you will be responsible for ensuring the highest quality standards are met in our customer-facing products. Key Responsibilities: 1. Manage customer complaint processes, including acknowledgement, updating in SAP, tracking, and closure, with a focus on providing accurate and timely information. 2. Track supplier quality through in-coming inspection and update results in SAP, releasing inspected lots according to usage decisions. 3. Familiarize yourself with international cable testing standards and procedures, contributing to achieving company and department KPIs. 4. Liaise with relevant departments to effectively close customer complaints. 5. Maintain records in SAP and operate laboratory test equipment as required. 6. Assist customers with technical enquiries, such as product test reports, RoHS, REACH, and CE. 7. Process supplier claims and prepare 8D reports. 8. Issue customer test certificates and COCs. 9. Assist in other day-to-day activities related to the QA department as assigned by your superior. Requirements: * Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent * Min. 2 years' experience in electrical / electronic product testing and qualification * Knowledge in ISO 9001:2015 QMS standard * Ability to operate lab equipment, including calliper, visual scope, resistance checker, and high voltage tester * Prior experience in SAP system required * Good written and communication skills * Good customer handling skills and ability to communicate with all levels in the organization * Proficient in Microsoft Words and Excel * Self-confident and willing to share opinions and expertise in discussions * Anticipate potential problems and take action to avoid crisis * Provide support to colleagues in the Department and work as a team to achieve Department goals and targets Language: English

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