Customer Quality Assurance Specialist

2 months ago


Singapur, Singapore Flintex Consulting Pte Ltd Full time
Job Description

Flintex Consulting Pte Ltd is seeking a highly skilled Customer Quality Assurance Specialist to join our team. As a key member of our Quality Assurance department, you will be responsible for ensuring the highest level of quality in our products and services.

Key Responsibilities:
  1. Customer Complaint Management: Manage customer complaints from receipt to resolution, ensuring timely and accurate communication with customers and stakeholders.
  2. Supplier Quality Management: Track supplier quality through incoming inspections and update results in our SAP system. Release inspected lots according to usage decisions and generate supplier Corrective Action Requests (CARs) as needed.
  3. Cable Testing and Qualification: Familiarize yourself with international cable testing standards and procedures. Conduct cable testing and qualification activities as required, and maintain records in our SAP system.
  4. Laboratory Operations: Operate laboratory test equipment as needed, and maintain a clean and organized laboratory environment.
  5. Customer Support: Provide technical support to customers, including responding to product-related inquiries and providing test reports and certificates.
  6. Quality Assurance: Contribute to achieving company and department Key Performance Indicators (KPIs) through due diligence, duty of care, and personal accountability for quality assurance in all tasks.
Requirements:
  • Education: Min. Diploma or Degree in Engineering (Electronics/Electrical) or equivalent.
  • Experience: Min. 2 years' experience in electrical/electronic product testing and qualification.
  • Skills: Knowledge of ISO 9001:2015 QMS standard, ability to operate lab equipment, and proficiency in Microsoft Word and Excel.
  • Personal Qualities: Self-confident, willing to share opinions and expertise, and able to work independently and as part of a team.


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