Commercial Kitchen Equipment Service Leader

18 hours ago

Singapore beBeeServiceOperationsManager Full time $90,000 - $120,000
Job Overview

The Service Operations Manager is a critical leadership position responsible for overseeing the service operations of commercial kitchen equipment.

Key Responsibilities:
  • Lead and supervise a team of 15+ technicians across multiple job sites daily, ensuring compliance with safety, quality, and customer standards.
  • Personally attend urgent breakdowns, including after-office hours, public holidays, and weekends if needed, while maintaining team scheduling.
  • Prepare detailed technical reports for every service call, cross-checked with OEM references, warranty clauses, and customer SLAs.
  • Manage operational workflows: job assignment, field scheduling, spares inventory, warranty claims, and invoicing approvals.
  • Liaise directly with international OEMs to verify diagnoses, parts availability, and service bulletins before authorizing repairs.
  • Oversee ISO-level documentation of all field jobs, preventive maintenance plans, and customer communication records.
  • Conduct weekly on-site inspections, prepare improvement plans, and train technicians in advanced refrigeration, electrical, and gas safety systems.
  • Address service complaints within 24 hours, backed by written justifications and corrective action reports.
Requirements:
  • Minimum degree in Mechanical/Electrical Engineering (preferably both).
  • At least 10 years of hands-on experience in commercial kitchen equipment service, with 5 years in leadership.
  • Proven knowledge of refrigeration, gas, electrical, plumbing, dishwashing, steam, and high-end oven systems.
  • Hold or be eligible for WSQ certifications in Gas Safety, Electrical Safety, and Refrigeration Handling.
  • Ability to handle simultaneous job scheduling for more than 15 locations while preparing accurate reports under tight deadlines.
  • Strong proficiency in AutoCAD, MS Project, SQL-based job tracking software, and ISO documentation.
  • Excellent written and spoken communication skills in English.
  • Physically fit to attend on-site heavy equipment inspections when required.
  • Must be willing to provide 24/7 emergency support.
  • Prior experience in supervisory or team lead capacity.
  • Familiarity with commercial kitchen equipment and repair procedures.
  • Strong organizational skills with effective multitasking abilities.
  • Excellent communication and interpersonal skills.
  • Problem-solving orientation and commitment to delivering high-quality service.

Why This Role? As a Service Operations Manager, you will play a vital role in ensuring the smooth operation of our commercial kitchen equipment service. If you are a seasoned leader with excellent technical knowledge and communication skills, this could be the perfect opportunity for you to join our team and make a real impact.

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