Technical Support Specialist

5 days ago

Singapore beBeeEndUserSupport Full time $80,000 - $120,000

Job Overview

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We are seeking a skilled End User Service Engineer to join our team. As an End User Service Engineer, you will be responsible for providing high-quality support to our end-users, ensuring that their technical issues are resolved efficiently and effectively.

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Responsibilities:

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  • Provide exceptional customer service to end-users via phone, email, and in-person interactions">
  • Troubleshoot and resolve technical issues related to Windows 10/11, MacOS, Microsoft 365, and other software applications">
  • Collaborate with infrastructure engineering teams and the business to ensure seamless support services">
  • Develop and maintain strong relationships with end-users, understanding their needs and delivering tailored support solutions">
  • Stay up-to-date with industry trends and best practices, continuously improving support processes and procedures">
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Requirements:

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To succeed as an End User Service Engineer, you will require:

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Skills and Qualifications:

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  • 3+ years of experience in IT support or a related field">
  • Excellent communication and interpersonal skills">
  • Strong problem-solving and analytical abilities">
  • Ability to work independently and as part of a team">
  • Experience with Windows Server, VMware, and networking fundamentals">
  • Proficiency in PowerShell scripting and Azure administration">
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What We Offer:

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As an End User Service Engineer, you can expect a challenging and rewarding role with opportunities for growth and development. Our comprehensive benefits package includes:

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Benefits:

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  • A competitive salary and bonus structure">
  • Comprehensive health insurance and retirement plans">
  • Flexible work arrangements and professional development opportunities">
  • Access to cutting-edge technology and training programs">
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