Clinical Operations Manager
3 days ago
**Job Summary**
The Alexandra Hospital is seeking a highly skilled and experienced professional to fill the role of Assistant Manager, Inpatient Operations. The successful candidate will be responsible for overseeing the daily operations of assigned inpatient wards, including ward reception counter services, administrative/operational matters, and partnering with Ward Nurse Managers and other stakeholders to resolve system and process issues.
**Key Responsibilities**
- Review key processes to improve overall key performance indicators/outcomes in areas of total customer experience, operational efficiency, and optimal resources utilization.
- Track, monitor, and make recommendations to achieve excellent customer satisfaction ratings.
- Work closely with Nursing, Operational Support Services, and other stakeholders for ward infrastructure and/or building improvement projects to ensure adequate planning, user requirements are adequately captured, site works are carried out in compliance to hospital standards, and projects are completed on time and within budget.
- Participate actively in relevant NUHS Way projects, Quality Improvement/IT projects, and initiatives.
**Requirements**
- Degree in any discipline.
- Healthcare experience will be advantageous.
- Strong analytical, organizational, coordination, interpersonal, and communication skills.
- Proficient in MS applications (e.g., Microsoft Word/Excel/PowerPoint).
- Project management skills and experience.
- Practical knowledge of hospital operations preferred.
- At least two years' working experience, preferably in service industry.
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