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Media Insights Director

1 week ago

Singapore Isentia Full time
About Us

At Isentia, we empower over 6,000 clients worldwide with our leading media intelligence solutions. Our team of experts and AI-driven technology monitor six million data sources, delivering real-time alerts, reports, and deep analysis.

We offer award-winning solutions for corporate communications, PR, marketing, and brand strategy. Our dedicated team provides hands-on support, ensuring informed decisions in an evolving media landscape.


Our Team:
We're looking for a leader to join our Insights team, driving best practice media content analysis for the Insights business. You'll provide highly valued insights to clients, leveraging expertise across government, industry, and cultural landscapes.

You'll collaborate with Business Development and Account Management teams to drive Insights sales and reach revenue targets. Share your knowledge of measurement with the communications industry and participate in industry thought leadership events.

You'll maintain team camaraderie and morale, improving overall productivity and research insights through workflow streamlining, innovation, and technology.


Your Role:
As the Insights manager, you'll schedule work, set priorities, and hold team members accountable with clear objectives, KPIs, policies, and procedures. Manage and coach the team to drive high performance and conduct performance counseling as needed.

You'll oversee all Insights accounts through a team of Insights Analysts. Work closely with Business Development and Account Management teams to ensure high client satisfaction and retention.

Ensure the team responds to secured projects, produces high-quality analysis, and delivers reports in a timely manner. Foster consultative relationships with clients by attending meetings to develop comprehensive project briefs and propose effective research approaches.

You'll oversee sales team training on Insights products and services. Forecast and plan resources based on revenue pipelines. Ensure additional or outsourced resources are available during peak periods and emergencies.

Coordinate and encourage the team to find solutions, update technologies, and improve methodologies. Continuously anticipate and improve current work processes to ensure team capacity is effectively utilised and deadlines are met.

Initiate and manage the development of new/improved products and services in collaboration with relevant stakeholders. Ensure compliance with Isentia policies and standards, as well as local statutory requirements.