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Restaurant Captain

2 months ago

Singapur, Singapore Commonwealth Concepts Full time

Job Summary

We are seeking a highly skilled and experienced F&B Senior Captain to join our team at Commonwealth Concepts. As a key member of our food and beverage team, you will be responsible for delivering exceptional customer service, leading a team of servers, and ensuring seamless operations in our restaurants.

Key Responsibilities

  • Provide exceptional customer service to all guests, ensuring a positive dining experience.

  • Take reservations, enquire about the purpose of visit, and greet each guest promptly and courteously.

  • Present menus, share promotions, specials, and items to customers, and take food and beverage orders.

  • Repeat orders to guests, inform them of estimated time to serve, and oversee a team of servers assigned to your shift.

  • Key orders in the Point-of-Sale system efficiently, process payment, and check bills promptly.

  • Maintain cleanliness of the outlet, assist the manager in planning and organizing special events, and check food and beverage inventories and stocks.

  • Follow Food & Beverage Safety and Hygiene policies and procedures, complete opening, operating, and closing procedures, and handle problem with cashier payments.

  • Escalate guest complaints to the duty manager if unable to conduct service recovery, and implement plans to deliver excellent service for the outlet.

Requirements

  • Relevant experience working in a cafe or bistro will be an advantage.

  • Excellent customer service and willingness to learn new items on food and service.

  • Team player with excellent interpersonal and communication skills.

  • Able to work in a fast-paced F&B environment, commit to weekends and public holidays, and work split shifts.

  • Able to work at various locations.