
Command Center Coordinator
7 days ago
Command Center Coordinator
- A high-performing team member responsible for overseeing the entire communication process, ensuring timely responses and escalating as necessary.
Main Responsibilities:
- Monitoring all incoming communications and providing prompt responses or escalations as needed
- Coordinating assignments and tasks to optimize workflow and productivity
- Tracking attendance and implementing effective attendance monitoring strategies
- Managing incidents according to established protocols and collaborating with relevant stakeholders to resolve issues efficiently
- Responding to emails and maintaining open lines of communication with clients, vendors, and internal teams
- Ensuring the accurate management of Operations inventory and recording permanent and ad-hoc assignments
- Answering phone calls, forwarding them as necessary, and maintaining call logs for documentation purposes
Requirements:
- A minimum of 1 year of experience in call centre / command centre / customer service environments
- Minimum N levels or equivalent qualifications
- PLRD licensed (Minimum SSO)
- Able to work collaboratively as part of a dynamic team
- Excellent written and spoken English skills
About this role:
This is an exciting opportunity for a highly organized and communicative individual to join our team. As a Command Center Coordinator, you will play a critical role in ensuring the smooth operation of our communication processes.
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