Command Center Coordinator

7 days ago


Singapore beBeeCoordinator Full time $48,000 - $72,000
Job Title:

Command Center Coordinator

  • A high-performing team member responsible for overseeing the entire communication process, ensuring timely responses and escalating as necessary.

Main Responsibilities:

  1. Monitoring all incoming communications and providing prompt responses or escalations as needed
  2. Coordinating assignments and tasks to optimize workflow and productivity
  3. Tracking attendance and implementing effective attendance monitoring strategies
  4. Managing incidents according to established protocols and collaborating with relevant stakeholders to resolve issues efficiently
  5. Responding to emails and maintaining open lines of communication with clients, vendors, and internal teams
  6. Ensuring the accurate management of Operations inventory and recording permanent and ad-hoc assignments
  7. Answering phone calls, forwarding them as necessary, and maintaining call logs for documentation purposes

Requirements:

  • A minimum of 1 year of experience in call centre / command centre / customer service environments
  • Minimum N levels or equivalent qualifications
  • PLRD licensed (Minimum SSO)
  • Able to work collaboratively as part of a dynamic team
  • Excellent written and spoken English skills

About this role:

This is an exciting opportunity for a highly organized and communicative individual to join our team. As a Command Center Coordinator, you will play a critical role in ensuring the smooth operation of our communication processes.



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