Cyber Security Delivery Expert

2 weeks ago

Singapore Singtel Full time

At Singtel, our mission is to Empower Every Generation by fostering a forward-thinking work environment where employees experience a strong sense of Belonging, make meaningful Impact, and Grow both personally and professionally.


We create great technology that can change the future, and we're looking for people to be part of our digital and 5G journey. If you like to work in a dynamic, leading communications technology group to deliver innovations and excellence across the region, come join our digital, software engineering, data, and cyber security teams.


The Cyber Delivery Manager works closely with internal teams to deliver customer outcomes, guiding customers on their journey through onboarding, fine-tuning, ongoing operations, service expansion, and renewals. The role requires articulating the value proposition of MSSP services to enhance customers' security posture.


  • Build trust relationships with customer stakeholders at all levels through open and effective communication.
  • Identify, understand, and assess customers' needs, problems, and challenges, making the right recommendations to improve their situation.
  • Reinforce the value proposition of MSSP services by understanding customers' environments and identifying additional monitoring opportunities to enhance customer cybersecurity posture.
  • Plan, oversee, and lead projects during the onboarding phase, working with various internal and external customer stakeholders.
  • Create project plans, set deadlines, coordinate activities between different teams, and monitor and report project progress to key stakeholders.
  • Perform regular cadence meetings with customers during the operational phase to review security posture and service improvement initiatives.
  • Develop customized service delivery reports to enhance insights and value of MSSP services.
  • Handle customers' complaints, provide solutions, and follow up to ensure resolution, acting as an escalation contact for customers to drive and escalate issues within the organization.

A successful candidate will have a degree in Computer Science or Engineering, 3 years of service delivery experience in MSSP environments or cybersecurity product companies, and an understanding of cybersecurity operations and architecture in an enterprise environment.


They will also have exposure to security technologies, such as firewalls, IPS, proxy, SIEM, SOAR, and EDR, as well as excellent communication skills, the ability to listen actively, and offer creative solutions to resolve customers' challenges.


Singtel offers a range of benefits, including flexi work arrangements, full suite of health and wellness benefits, ongoing training and development programs, and internal mobility opportunities.


We are committed to a safe and healthy environment for our employees and customers and will require all prospective employees to be fully vaccinated.


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