NCS | Service Delivery Management Lead
4 days ago
Service Delivery Management Lead (Cyber Security)
NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 13,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.
Job Description
We’re searching for a
Service Delivery Management Lead
to be part of our diverse team of talents here at NCS
If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you
What we seek to accomplish together:
Client Relationship Management:
Primary point of contact for our clients. Build and maintain strong relationships, understand client needs and expectations, and work to ensure that services delivered meet or exceed those expectations. Identify potential upselling opportunities and if required get support from the necessary NCS cyber business unit.
Service Delivery Oversight:
Oversee the delivery of services according to agreed-upon service level agreements (SLAs) or contracts. Monitor service performance, address any issues or concerns, and strive to continuously improve service quality.
Team Leadership and Coordination:
Lead and coordinate multidisciplinary teams responsible for delivering services. Provide guidance, support, and direction to team members, ensuring that everyone understands their roles and responsibilities. Align all NCS Cyber security services/talents with the overall project objectives. Build strong relationships with internal and external stakeholders, including IT operations, management, and clients. Onboard new project members and orientate them to client’s environment.
Problem Resolution and Escalation Management:
Responsible for resolving issues and incidents that arise during service delivery. Escalate complex or critical issues to appropriate stakeholders and ensure timely resolution.
Performance Monitoring and Reporting:
Track and analyze key performance indicators (KPIs) related to service delivery, such as response times, resolution rates, and customer satisfaction scores. Prepare regular reports and communicate performance metrics to stakeholders. Continuously seek to improve the efficiency and effectiveness of security service delivery (KPIs). This may involve implementing new technologies or processes or streamlining existing workflows.
Project Management:
Effectively manage the Security Operation team's budget and resources to meet security deliverables.
Qualifications
Minimum bachelor’s degree in computer science, Engineering and Information Systems or related
PMI PMP or SCS CITPM certification
ITIL certification or equivalent ITSM experience
CISM certification from ISACA or CISSP certification from ISC2 will have added advantage
Experience in system integration involving application, infrastructure and Cyber Security components
Good communicator and like to work in large team to achieve common goal
#J-18808-Ljbffr
-
NCS | Service Delivery Management Lead
4 days ago
Singapore NCS Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
NCS Group | Client Services Lead, Healthcare
4 days ago
Singapore NCS Group Full timeGet AI-powered advice on this job and more exclusive features. NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact...
-
Singapore NCS Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Singapore NCS Hong Kong and Singapore Full timeCompany Description NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
NCS Pte Ltd | Project Director
3 days ago
Singapore NCS Pte Ltd Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Singapore NCS Pte. Ltd. Full timeNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce...
-
Client Delivery Lead
4 days ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
Client Delivery Lead
3 days ago
Singapore NCS PTE. LTD. Full timeRoles & ResponsibilitiesNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people....
-
NCS | Lead Consultant, IT Security
4 days ago
Singapore NCS Full timeLead Consultant, IT Security (Identity and Access Management & PKI)NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and...
-
NCS Group | Network Engineer
4 days ago
Singapore NCS Group Full timeNCS is a leading technology services firm with presence in Asia Pacific and partners with governments and enterprises to advance communities through technology. Combining the experience and expertise of its 13,000-strong team across 58 specializations, NCS provides differentiated and end-to-end technology services to clients with its NEXT capabilities in...
-
NCS | Presales Consultant, Network
4 days ago
Singapore NCS Full timeNCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities, and partners. Our...
-
Service Delivery Executive
4 days ago
Singapore NCS Full timeDate: 2 Jan 2025Location: Singapore, SingaporeCompany: NCSNCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our...
-
Singapore NCS Pte. Ltd. Full timeWe’re searching for a Sales Man age r to be part of our diverse team of talent here at NCS!If you believe in going above and beyond, want to exemplify the best, and wish to bring people and technology together like never before, then we would love to have a conversation with you!What we seek to accomplish together: The Sales Manager is responsible for...
-
NCS Pte. Ltd. | Service Management Officer
4 days ago
Singapore NCS Pte. Ltd. Full timeAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...
-
Project Director
7 days ago
Singapore NCS Group Full timeProject Director / Delivery Lead NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners,...
-
NCS Pte. Ltd. | IT Service Desk Support
4 days ago
Singapore NCS Pte. Ltd. Full timeAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...
-
Singapore NCS Hong Kong and Singapore Full timeNCS is a leading technology services firm, operating across Asia Pacific, providing services and solutions in consulting, digital, technology, cybersecurity and more. We believe in the power of technology to make extraordinary things happen and to create lasting impact and value for our people, communities and partners. We bring together people and...
-
Singapore NCS Pte. Ltd. Full timeShape the world you want to be in As one of the leading IT services companies in Singapore and Asia Pacific, NCS offers unparalleled opportunities to kickstart your career in technology. About the programme Take a front-row seat in harnessing technology purposefully in the NCS Global Management Associate Programme (GMAP), a 2-year leadership development...
-
NCS | Client Information Security
4 days ago
Singapore NCS Full timeClient Information Security (Infra) Manager NCS is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities,...
-
NCS Pte. Ltd. | IT Service Desk Engineer
4 days ago
Singapore NCS Pte. Ltd. Full timeAre you looking for value adding and impactful work?Do you want to make a difference with your expertise?With us, you’ll be able to make it happen. NCS is a leading technology services firm, operating across Asia Pacific in over 20 countries, providing services and solutions in consulting, digital services, technology, and more. We believe in utilizing...
