
Business Performance Driver
1 week ago
Job Opportunity
We are seeking an experienced and skilled Operations Management Professional to drive the success of our business.
As a key member of our team, you will play a pivotal role in ensuring seamless operations and delivering exceptional results through your expertise in sales consultations, compliance management, dispute resolution, customer satisfaction, and staff training.
Main Responsibilities:
- Conduct sales consultations to boost outlet performance and improve overall sales figures.
- Ensure compliance with operational standards through coordination with the assigned Branch Manager and lead by example.
- Manage and resolve disputes related to sales issues efficiently and effectively.
- Maintain high levels of customer satisfaction and address complaints promptly and professionally.
- Enhance sales performance by providing continuous training and coaching to existing staff members.
- Support ongoing staff learning and development initiatives.
Requirements:
- Minimum 2 years of experience in operations management.
- Proven personal sales experience in the beauty and wellness industry.
- Fluent in Mandarin & English for effective communication.
- Strong leadership and team management skills.
- Ability to handle customer service and resolve complaints efficiently.
- Experience in staff training and development.
- Familiarity with SOPs and outlet management.
Benefits:
- Ongoing training and development opportunities.
- Collaborative and dynamic work environment.
- Opportunity to grow and advance within the organization.
What We Offer:
A competitive salary package and comprehensive benefits that reflect the company's commitment to its employees' growth and well-being.
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