Dining Services Manager

4 days ago

Singapore beBeeHospitality Full time

In-Room Dining Executive Role Summary

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The In-Room Dining Executive is a vital role within our hotel, responsible for delivering exceptional food and beverage services to our guests. This position requires a high level of professionalism, attention to detail, and excellent communication skills.

Main Responsibilities:

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  • Coordinate and assist in opening and closing duties, ensuring all settings are completed according to standards and procedures prior to the start of operations. ">
  • Assist management in supervising junior team members and casual labour, ensuring all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards. ">
  • Take and record in-house VIP, Anniversary and special occasion guests in accordance with departmental standards. Confirm amenities with Chef & Guest services team on a daily basis and record accordingly. ">
  • Take food and beverage orders via HubOS according to guest's requirements and preferences. ">
  • Deliver food & beverage services in accordance with departmental standards and procedures. ">
  • Ensure that all food & beverage are served according to LQA service standard. ">
  • Up-sell and promote food and beverage offers at every available opportunity to maximize sales revenue. Cross sell other dining venue when outlet is full. ">
  • Remember individual guest's names and their preferences to extend a personalized service. ">
  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP) ">
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition ">
  • Handle guests' complaints and comments tactfully and efficiently. Report any complaints, incidents or other irregularities to management

Requirements:

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To be successful in this role, you will require excellent communication and interpersonal skills, with the ability to work well under pressure and as part of a team. You should have a strong understanding of food safety and hygiene standards, as well as experience in a similar role.

Benefits:

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This role offers a competitive salary and benefits package, including opportunities for career development and advancement. You will also have access to ongoing training and professional development programs.

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About Us:

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We are a dynamic and fast-paced hotel, committed to delivering exceptional service to our guests. We are passionate about providing a warm and welcoming environment, and we believe that our employees are the key to achieving this goal.

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