Technology Solutions Manager

2 months ago

Singapur, Singapore APL Logistics Full time

Job Summary:

The Technology Solutions Manager will lead projects implementation across all lines of business of APL Logistics. This role will work closely with stakeholders and clients to make technology a competitive advantage for the company through innovation and addressing fundamental differences in technology and service requirements.

Key Responsibilities:

  • Commercial and Pre-sales IT Support:
    • Play a leading role during sales engagement for RFP / RFQ and IT technology solution demonstration to customers as SME (Subject Matter Expert)
    • Assist in Marketing and sales presentations to support customer solution initiatives and innovations
  • Lead Business Requirements Gathering:
    • Play a leading role in facilitating business solution workshops as required for business requirement gathering and process improvement
    • Interact with stakeholders of various levels to understand business requisites
    • Understand business needs and translate them into detailed requirements
    • Document detailed business requirements into BRD (Business Requirement Document) / User Stories
  • Translate Business Requirements into System Solutions and Configurations:
    • Lead functional discussion with users and vendors
    • Participate in functional and design review meetings
    • Review functional and / or technical specifications
    • Review / Test new enhancements from development team
    • Participate in system configuration activities as assigned
  • Vendor Management & Application Support:
    • Interact with external vendors on various aspects of projects and application support
    • Monitor project progress and vendor delivery quality
    • Provide Level 2/3 application support
  • Training and User Acceptance Support:
    • Prepare intuitive training materials
    • Conduct system and process trainings
    • Prepare test specification and scripts
    • Support user acceptance activities
    • Presentations to project stakeholders (Internal and External)

Requirements:

  • Degree/Diploma in Computer Studies or Supply Chain/Logistics Management
  • Minimum years working experience in the International logistics environment including logistics management, freight solutions, warehousing and distribution and other supply chain-related services at regional or global level
  • Knowledgeable in logistic service providers and global transportation (Liner) business process, terminology and industry practice
  • Customer oriented with the ability to establish strong relationships and interact effectively with customers at various levels
  • Able to interact with customers and business users to understand requirements
  • Strong experience in digital product management and solid understanding of high-quality digital product delivery
  • Experience partnering with development teams to define, build, and maintain products critical to growth, engagement, and retention
  • Hands on experience in delivering product/project in Agile Environment (Scrum is preferable), successful experience of leading / driving corporate level Agile transformation for traditional enterprise IT is preferred
  • User-focused thinker with ability to translate user feedback and usage data into requirements
  • Capable of taking complex issues and making them simple for customers and internal partners to understand
  • Proficiency in key design applications and the knowledge of when to use which tools
  • The extensive experiences in a broad range of UX skills, including interaction design, visual design, testing and more is preferable
  • Functional experience with Transport (OTM) and Warehousing management applications (MA SCALE)
  • Strong IT background and well balanced between solid business/marketing sense and the execution aspects
  • Good Sales and project management and coordination skills, and ability to excel in a fluid, cross-functional team environment
  • Proficiency in Microsoft Excel, Project, Powerpoint
  • Some regional and domestic travels may be required

Grade: 16

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