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Support Application Specialist

3 weeks ago

Singapore beBeeApplication Full time $100,000 - $150,000
Support Application Specialist - Rates Trading Desk

The Support Application Specialist will be a key member of our Technology Service Management team, primarily responsible for ensuring the smooth operation of the trading desk and applications.

  • Collaborate with traders, developers, and infrastructure teams to troubleshoot and escalate incidents related to Fixed Income, Equities, FX, and Derivatives.
  • Monitor system performance and proactively resolve issues before they impact trading activities.
  • Develop and maintain reports and dashboards to visualize key findings and recommendations for improvement to stakeholders.

Key Responsibilities:

  • Provide hands-on support for trading applications used by financial services desks.
  • Manage user requests including password resets, software installations, access provisioning, and equipment troubleshooting.
  • Collect and maintain incidents, requests, and resolutions to identify trends, common issues, and track service metrics.

Requirements:

  • Bachelor's degree in computer science or a related field.
  • Minimum 6 years of experience in application support within a financial services environment.
  • Strong understanding of trade lifecycle and front-office workflows.
  • Proficiency in scripting (Python, Shell, or PowerShell) and SQL.
  • Experience with Linux/windows systems and basic networking concepts.
  • Strong understanding and knowledge of support tools – e.g., monitoring (Geneos ITRS), scheduling (Autosys), and service management (ServiceNow).

Preferred Qualifications:

  • Exposure to vendor platforms like Bloomberg/Reuters.
  • Knowledge of DevOps tools (e.g., Jenkins, Git, Ansible).
  • Strong communication skills and ability to work under pressure in a fast-paced environment.

This role is based in Singapore and involves working closely with cross-functional teams to drive business outcomes and enhance the employee experience through effective technology enablement.