Club Experience Coordinator
2 weeks ago
We are a leading provider of health and wellness services, dedicated to empowering individuals to achieve their fitness goals. Our state-of-the-art facilities and expert trainers create an engaging and motivating environment that fosters a lifelong commitment to well-being.
Job Title: Club Experience Coordinator
Job Summary:
The Club Experience Coordinator is responsible for delivering exceptional member experiences, ensuring seamless club operations, and promoting a positive, inclusive atmosphere within our health and wellness center. This role requires excellent communication, interpersonal, and problem-solving skills, as well as a passion for delivering outstanding customer service.
Main Responsibilities:
- Provide exceptional customer service, resolving member inquiries and concerns in a timely and professional manner
- Coordinate events, promotions, and activities to engage members, promote club offerings, and foster a sense of community
- Maintain accurate records, reports, and databases to ensure efficient club operations and data-driven decision-making
- Collaborate with cross-functional teams to launch new initiatives, improve processes, and enhance overall member satisfaction
Requirements:
- High school diploma or equivalent required; degree in Hospitality, Marketing, or related field preferred
- Minimum 2 years of experience in customer-facing roles, such as retail, food service, or hospitality
- Proven track record of success in delivering exceptional customer experiences, resolving issues, and improving operational efficiency
- Excellent communication, interpersonal, and problem-solving skills
Benefits:
- Competitive salary and bonus structure
- Opportunities for career advancement and professional growth
- Comprehensive benefits package, including health insurance, retirement plan, and paid time off
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