Career Opportunities in Customer Communications and Service Culture
1 day ago
(LTA-QSC2) MANAGER/DEPUTY/ASSISTANT MGR,CUSTOMER COMMS & SERVICE CULTURE (1 YR) page is loaded.
(What the role is)
Job Overview:
You will join the Customer Communications and Service Culture (CCSC) Division and be part of the team to drive initiatives to improve our service delivery to the public. Our goal is to provide exceptional customer experiences through effective communication and service culture. As a key member of our team, you will play a vital role in enhancing our services and contributing to the success of our organization.
- Conducting surveys and customer mystery audits on our service touchpoints to identify areas for improvement.
- Analysing and reporting the audit and customer satisfaction results to management to inform strategic decisions.
- Engagement with internal stakeholders to communicate the results and improve service delivery.
- Liaising with internal stakeholders to facilitate training and roll out positive service recognition initiatives such as Service Awards, events.
- Degree in any discipline.
- Experience in service delivery, customer insights, and customer experience preferred.
- Ability to present, write, and communicate well with different stakeholders.
- Seniority will commensurate with experience.
As part of the shortlisting process for the role, you may be required to complete a medical declaration and/or undergo further assessment.
The Singapore Public Service plays a key role in the economic growth, progress, and stability of Singapore by formulating and implementing government policies, as well as providing key public services.
Be part of the team that shapes the future of Singapore. Log on and take your first step towards a career that matters.
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