Senior Business Compliance Officer

3 days ago


Singapore Company 14 - Manulife (Singapore) Pte. Ltd. Full time

About the Role

We are seeking a highly skilled and experienced Senior Business Compliance Officer to join our team in Singapore.

Job Description

The Senior Business Compliance Officer will be responsible for conducting audits, reviews, and investigations to ensure compliance with regulatory requirements and company policies. The role will involve:

  • Conducting Balanced Scorecard (BSC) audits to review documentation and ensure timely completion;
  • Reviewing Replacement of Policies (ROP) appeals from partners in various distribution channels;
  • Liaising with Mystery Shopping Exercise (MSE) vendors to conduct assessments;
  • Working closely with the Sales Conduct Team to support compliance initiatives;

Responsibilities Include:

1. Audit and Review

• Conduct BSC audits to review documentation and ensure timely completion.

• Review ROP appeals from partners in various distribution channels.

• Liaise with MSE vendors to conduct assessments.

2. Investigation and Analysis

• Investigate and analyze findings from BSC audits and ROP appeals.

• Identify trends and areas for improvement.

• Provide recommendations to management on compliance matters.

3. Compliance Support

• Work closely with the Sales Conduct Team to support compliance initiatives.

• Provide guidance and training to representatives on compliance matters.

• Collaborate with other departments to ensure compliance with regulatory requirements.

Requirements

To be successful in this role, you will need:

  • A diploma or degree in a relevant field;
  • At least 3-4 years' experience in the life insurance industry Compliance (preferably in BSC or T&C);
  • Good communication and writing skills;
  • Ability to prioritize, organize, and work on multiple tasks simultaneously;
  • Solid analytical and problem-solving skills;
  • Detail-oriented and solution-focused.

What We Offer

As a Senior Business Compliance Officer, you can expect a competitive salary of SGD $80,000 - $120,000 per annum, depending on experience, as well as opportunities for professional growth and development.

About Us

Manulife is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate across offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.



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