Air Freight Export Operations Coordinator
4 days ago
We are seeking a highly skilled Air Freight Export Operations Coordinator to join our team at YUSEN LOGISTICS (SINGAPORE) PTE. LTD.
About the RoleThe successful candidate will be responsible for handling day-to-day Air Freight Forwarding Export activities and Customer Service Shipment booking from Shipper, ensuring smooth daily workflow, coordinating with operation section and traffic and warehouse department, maintaining good relationships with internal and external stakeholders, tracking and monitoring shipments status and informing customer accordingly, managing problems, answering general inquiries and complaints for both local and overseas, responding to emails promptly, working closely with internal section customer service and load planning team meet customers requirements, ensuring compliance with customers Standard Operating Procedures, ensuring all data are updated timely and correctly in the system, working with billing team to close off jobs and issue invoice, taking lead in operational issue resolutions, implementing improvements to enhance service capability within the team, and performing all other ad-hoc work instructions from Supervisor / Manager.
Key Responsibilities- Handle and execute day-to-day Air Freight Forwarding Export activities and Customer Service Shipment booking from Shipper
- Booking of flights with procurement team
- Ensure smooth daily workflow, coordinate with operation section and traffic and warehouse department
- Maintain good relationships with both internal and external stakeholders
- Track and monitor shipments status and inform customer accordingly
- Manage problems, answer general inquiries and complaints for both local and overseas
- Respond to emails promptly
- Work closely with internal section customer service and load planning team meet customers requirements
- Ensure compliance with customers Standard Operating Procedures
- Ensure all data are updated timely and correctly in the system
- Work with billing team to close off jobs and issue invoice
- Take lead in operational issue resolutions
- Implement improvements to enhance service capability within the team
- Perform all other ad-hoc work instructions from Supervisor / Manager
To be successful in this role, you will need:
- 'O' level
- At least 2 years in Airfreight and familiar with export process
- Basic knowledge on cargo commodity as per IATA rules and regulation
- Good understanding of Incoterms 2010
- Self-discipline, initiative, responsible and independent in a fast-paced environment
- Well-organized on planning work tasks and meticulous
- A good team player with good interpersonal, communication skills and positive attitude
- Competent in Microsoft Outlook, Excel and Word
You will be working in a dynamic and fast-paced environment at Changi Airfreight Centre, 119 Airport Cargo Road. The working hours are Monday – Friday: 0:00 am to 5:30 pm, Saturday: 8:30am - 12:30pm.
Estimated SalaryThe estimated salary for this role is SGD $40,000 - $60,000 per annum, depending on experience.
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