Air Cargo Service Representative

7 days ago


Singapore MCI Career Services Pte Ltd Full time
Job Summary
As a Customer Service Specialist, you will be responsible for assisting customers with daily bookings of cargo sales on our various airline products. This includes booking capacity with airlines and confirming capacity with customers.

The ideal candidate will be familiar with the requirements of our various airline products and provide accurate advice to our customers. You will also assist in the administration of cargo bookings, ensure all data is accurately updated, and interface with multiple parties including customers, warehouse, carriers, customs, etc. on shipment requirements.

In addition, you will track and monitor shipments status and inform customers accordingly. You will maintain good relationships with both customers and handle customer enquiries on a timely basis. Your work will involve close collaboration with the Billing Team to provide accurate data for invoicing.

This role requires at least 1 year of working experience in the related field, e.g. airfreight customer service, co-loading, etc. You should be familiar with CCN system and proficient in MS Office and Excel. Good communication skills and customer service orientation are essential. You must be flexible/adaptive to changes and meticulous to details, able to work independently with minimum supervision, and willing to work on shifts and weekends.

We welcome applications from individuals who possess relevant experience for the above responsibilities. If you do not possess the above experience, your application will still be considered on individual merits. Please submit your updated resume in MS Word format through the APPLY NOW button.

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