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Air Freight Service Representative

3 weeks ago

Singapore beBeeCustomerSupport Full time $40,000 - $80,000
Air Freight Service Representative Role

Our air freight service requires exceptional customer support, responding to inquiries and resolving issues promptly and professionally.

Key Responsibilities:
  1. Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation.
  2. Coordinate with internal teams to ensure timely shipment processing.
  3. Assist customers with booking, pickups, and shipment tracking.
  4. Address and resolve customer issues professionally.
  5. Ensure compliance with airfreight regulations and customs requirements.
  6. Update shipment milestones regularly.
  7. Maintain accurate records of customer interactions and shipments.
  8. Collaborate with operations to enhance processes and service quality.
  9. Keep customers informed about any shipment delays or changes.

The ideal candidate will have excellent communication skills, be able to work effectively in a team environment, and have a strong understanding of air freight regulations and procedures.

What You Will Do:

You will provide top-notch customer support to our air freight clients. This includes handling customer inquiries, addressing concerns, and ensuring that all shipments are processed efficiently and accurately. In addition, you will work closely with our internal teams to ensure seamless coordination and timely delivery of shipments.

Why Choose Us:

We offer a dynamic and supportive work environment where you can grow and develop your skills. Our company values innovation, teamwork, and customer satisfaction. We are committed to providing the best possible service to our clients and strive to continuously improve our processes and procedures.

Requirements:

To be successful in this role, you will need to possess excellent communication and interpersonal skills. You should also be able to work effectively in a team environment and have a strong understanding of air freight regulations and procedures. Additionally, you should be able to maintain accurate records and provide detailed reports as required.