Program Director

4 weeks ago

Singapur, Singapore StarHub Full time
Program Manager

The Program Manager plays a pivotal role in overseeing multiple inter-dependent projects spanning multiple years, impacting one or more business units or larger initiatives. This role ensures the completion of assigned programs within defined scope, quality, time, and cost constraints.

Key Responsibilities
  • Develop and foster relationships with key client stakeholders and collaborate with other departments and partners to support project implementation and program development.
  • Plan, direct, and manage all aspects of SI or maintenance projects, including task scheduling, resourcing, cost estimation, change management, risk management, and establishing project milestones with expected deliverables.
  • Lead customer consultation processes throughout the program lifecycle to resolve client conflicts, if any, with diplomacy.
  • Meet with clients to take detailed ordering briefs and clarify specific requirements of each project.
  • Track, monitor, and communicate project progress against the program plan, scope of work, and milestones.
  • Prepare progress reports and escalate project concerns with mitigation actions to the project management office.
  • Direct project tasks based on teams' individual strengths, skill sets, and experience levels.
  • Provide work direction and leadership to project teams with clear definitions of tasks, deliverables, and timelines.
  • Set performance expectations and monitor the performance of resources.
  • Provide feedback, coaching, and mentorship to team members and resolve team conflicts between team members.
  • Define resource requirements and work closely with other departments in the selection of resources.
Qualifications
  • Degree or Diploma in Computer Science, Telecommunications, Engineering, or equivalent.
  • At least 8 years of IT project management and/or program management experience, preferably in the Government segment.
  • Good leadership and management skills.
  • Good knowledge of Microsoft Project, as well as other office productivity tools.
  • Certification in program, project, or service management, such as PgMP, PMP, CITPM, or ITIL, is preferred.
  • Knowledge in telco or connectivity domain is an advantage.
  • Good knowledge in project management methodologies and techniques, including strong competencies in project planning, budget, and time management, scope management, risk management, and change management.
  • Ability to prioritize and delegate work appropriately as well as deal with changing priorities.
  • Ability to provide guidance and direction to project team members.
  • Self-motivated with a positive 'can-do' attitude, creative with excellent presentation, communication, negotiation, and interpersonal skills, including strong persuasive techniques.

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