IT Service Delivery Professional

1 day ago

Singapore beBeeService Full time $90,000 - $120,000

We are seeking a highly skilled IT professional to fill the role of IT Service Delivery Manager. In this position, you will be responsible for overseeing the planning, execution, and continuous improvement of IT end-user support services.

Key Responsibilities
  • Service Leadership & Team Management:
    • Lead the IT service delivery team in managing daily operations, service performance, and staff development.
    • Maintain strong, collaborative relationships with internal clients and stakeholders to ensure high levels of satisfaction.
    • Act as the single point of contact for service delivery matters, performance reviews, and escalations.
  • Service Quality & Client Engagement:
    • Gather and act on user and client feedback to enhance service quality and operational efficiency.
    • Ensure service delivery aligns with business goals, customer expectations, and compliance requirements.
    • Drive a culture of accountability and continuous improvement across the IT support function.
  • Operational Oversight:
    • Oversee the full lifecycle of IT support services, including incident resolution, service requests, asset management, and change control.
    • Coordinate with cross-functional IT teams to ensure seamless service integration and issue resolution.
    • Ensure all IT service documentation is accurate and up-to-date, including SOPs, knowledge base, and inventory records.
  • Technical & Compliance Oversight:
    • Support endpoint management, desktop imaging, software deployment, and patch management.
    • Ensure compliance with internal policies and healthcare sector cybersecurity standards.
    • Provide technical guidance and support for complex user or system issues as needed.
  • Vendor & Stakeholder Management:
    • Manage vendor relationships to ensure timely procurement, support, and maintenance of end-user IT equipment and services.
    • Collaborate with public agencies, internal teams, and external partners to troubleshoot and resolve issues efficiently.
    • Conduct regular service performance reviews and improvement planning sessions with key stakeholders.
    Requirements
    • A bachelor's degree in Information Technology, Computer Science, or a related field.
    • Minimum 5 years of relevant IT experience, with at least 3 years in a team leadership or service delivery role.
    • Strong technical knowledge in end-user computing, Microsoft 365, Active Directory, endpoint security, and ITSM platforms.
    • Strong interpersonal and communication skills, with a proven ability to manage both users and technical teams.
    • ITIL certification or working knowledge of ITIL principles is preferred.

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