
Expert Service Delivery Professional
2 days ago
Job Overview:
- As a seasoned IT professional, you will oversee the delivery of exceptional desktop support services, ensuring alignment with client expectations and service level agreements.
- Monitor service performance, proactively addressing any deviations from agreed standards to maintain high levels of client satisfaction.
Key Responsibilities:
- Team Leadership: Lead and mentor a team of skilled IT professionals, fostering a culture of excellence and continuous improvement.
- Client Relationship Management: Serve as the primary point of contact for clients, ensuring their needs are met and exceeded through timely and effective responses.
- Incident and Request Management: Oversee the resolution of desktop and end-user support incidents, implementing efficient processes for handling service requests.
- Process Optimization: Develop and enforce standard operating procedures for desktop IT concierge services, continuously reviewing and improving workflows to enhance efficiency and effectiveness.
Required Skills and Qualifications:
- Experience: Minimum 5 years of experience in IT service delivery, with a focus on desktop support and end-user services.
- Education: Bachelor's degree in Information Technology, Computer Science, or a related field. Relevant certifications like ITIL Foundation or Microsoft Modern Desktop Administrator are highly valued.
Benefits:
- A standard 5-day workweek.
Other:
- This position is based in AMK.
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