Technical Deployment Specialist

7 days ago

Singapore beBeeTechnical Full time $40,000 - $80,000

Job Title: Technical Deployment Coordinator

About the Role:

This is a challenging opportunity to work with local businesses in various capacities, ensuring their operations run smoothly. As a Technical Deployment Coordinator, you will be responsible for executing efficient rollouts of our Point-of-Sale (POS) system at customer locations.

  • System Deployment & Setup: Deliver, install, and configure our POS system, including software setup and integration with peripherals such as receipt printers, QR code ordering, and cash drawers.
  • Networking & Hardware Configuration: Advise on and set up routers, assign static IP addresses to printers, and ensure all network components are optimized for reliability.
  • Customer Rollout Management: Work with customers to schedule and execute rollouts, minimizing disruption to their operations.
  • Troubleshooting & Support: Diagnose and resolve technical issues during and after deployment, providing on-site or remote assistance as needed.
  • Manage Key Stakeholders: Collaborate with Account Managers to provide exceptional customer support and ensure customer success.
Requirements:
  • Care Deeply: Be willing to go above and beyond to ensure customer success, even if it means taking extra trips or working outside regular hours.
  • Build Trust: Be accountable for your actions, communicate openly and honestly, and do what you say you will do.
  • Dedication to Craftsmanship: Strive to improve processes and make every single task 1% better each day.
Preferred Qualifications:
  • Experience with POS systems or retail/hospitality technology.
  • Basic knowledge of Apple iOS ecosystem and device management (basic router knowledge etc.).

This role requires a proactive approach to prevent issues before they arise. If you're passionate about technology, problem-solving, and customer success, we'd love to hear from you.

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