Enterprise IT Deployment Specialist

2 weeks ago

Singapore beBeeIt Full time
Job Title: Enterprise IT Deployment Specialist

As an Enterprise IT Deployment Specialist, you will play a pivotal role in ensuring the seamless deployment and support of our clients' IT infrastructure. This involves planning, executing, and supporting projects that encompass Microsoft 365, Azure, Intune, Backup, and Cloud Security.

You will be responsible for delivering L2/L3 support for incident and problem management, guaranteeing timely troubleshooting and resolution. Additionally, you will apply best practices for structured problem-solving and root cause analysis, manage technical escalations, and collaborate closely with vendors and principals for resolution both remotely and on-site.

Key responsibilities include assisting in project coordination tasks such as project scoping, tracking milestones, and communicating with internal and external stakeholders. You will also take ownership of assigned support tickets and follow through until full resolution, maintaining system documentation, deployment records, and internal knowledge base.

We require regular status updates from our team members to ensure project/service delivery is aligned with Service Level Agreements (SLAs) and customer expectations.

Requirements:
  • Degree or Diploma in Computer Science, Information Technology, or a related discipline
  • 2–5 years of hands-on experience in IT deployment and L2 support in enterprise or managed service provider (MSP) environments
  • Practical experience in Microsoft 365, Azure, Intune, M365 Defender, and cloud backup solutions
  • Familiarity with Microsoft Active Directory, Exchange, Hyper-V/VMware, and authentication protocols
  • Exposure to basic project management tasks such as scheduling, coordination, and stakeholder updates
  • Understanding of networking concepts, firewall operations, and recovery procedures
  • Strong analytical and troubleshooting skills with a service-oriented mindset
  • Self-driven, team player, and able to work independently when required
  • Certifications in Microsoft or related technologies are preferred or expected within the first 6–12 months

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