Unique Guest Experience Expert

2 days ago

Singapore beBeePersonalization Full time $48,000 - $72,000
Job Title: Personal Guest Experience Manager

Role Summary:

We are seeking a skilled and guest-focused professional to craft unique and memorable experiences for our clients. The ideal candidate will possess excellent communication skills, knowledge of local attractions, and the ability to thrive in a fast-paced environment.

  • Assist in leading a team to deliver exceptional service to guests.
  • Provide personalized recommendations on local dining, attractions, transportation, and events.
  • Coordinate logistics such as restaurant bookings, transportation, tickets, and special arrangements.
  • Ensure smooth execution of guest requests and follow-up for a seamless experience.
  • Built strong relationships with local partners and vendors.
  • Greet and engage with guests to offer assistance and anticipate needs and requests.
  • Maintain updated resources and materials for the team.
  • Train and mentor junior team members to uphold excellent service standards.
  • Maintain guest preference records and provide thoughtful, personalized service.
Requirements:
  • Diploma in Hospitality or Tourism Management, or equivalent.
  • 3-5 years' experience in Concierge or Guest Services roles in luxury hotels.
  • Strong local knowledge and a wide network of contacts across services and attractions to provide concierge related services to the guests.
  • Excellent communication and interpersonal skills.
  • Proficient in using hotel management systems (e.g. Opera PMS).
  • Ability to remain calm and resourceful under pressure.
  • Flexibility to work varied shifts, including weekends and public holidays.
Key Skills:

Guest Services, Interpersonal Skills, Communication Skills, Customer Service, Hotel Management, Luxury Hotels

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