Presales Business Consultant
2 weeks ago
Unlock Decision-making Confidence with Market Intelligence
The world's most sophisticated companies rely on a leading market intelligence platform to make informed decisions.
Our AI-driven platform delivers insights that matter from content you can trust. With a universe of public and private content including equity research, company filings, event transcripts, expert calls, news, trade journals, and clients' own research content, we provide unparalleled access to valuable information.
Founded in 2011, this global organization is headquartered in New York City with offices worldwide. As a Presales Product Specialist, you will build relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of our platform while driving adoption.
Key Responsibilities:
- Field support calls, emails, and chats, locally resolving as much as possible
- Port tickets out to appropriate teams when needed and retain position as customer's point person through resolution
What You'll Do:
About the RoleThis role lives at the intersection of sales, customer success, and technical support. As a Presales Product Specialist, you are tasked with building relationships with prospective clients by providing support and deep technical knowledge to demonstrate the value of our platform while driving adoption.
Required Skills and QualificationsYou will be responsible for supporting customers through various channels, partnering with sales and product teams to determine future product developments that will resonate with the market.
BenefitsAs part of our team, you will have opportunities to accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights.
OthersTogether, we will empower professionals to make smarter decisions through AI-driven market intelligence. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500.
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