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Field Service Technician

2 months ago

Singapore CUBE PAYMENT SERVICES PTE. LTD. Full time
About the Job

CubePay has an immediate opening for a Field Service Technician in Singapore. This critical position provides round-the-clock technical support to our valued customers. Our customers are retail merchants in Singapore who depend on our digital payment devices to accept cashless payments. If you enjoy solving tech-related challenges for customers and being part of a team trusted for its service excellence, this is a unique job opportunity.

Key Responsibilities
  • Assist new merchants in getting started with CubePay's digital payment service(s), including training, guiding, installing, setting up, and upgrading payment terminal devices - hardware, device software, and related networks.
  • Be on standby to respond to merchants requesting on-site technical support.
  • Make scheduled visits to merchants to troubleshoot and solve their technical problems, as and when required.
  • Send service reports to monitor and improve the quality of our customer support.
Requirements
  • Hold at least an ITE NITEC vocational qualification, its equivalent, and/or higher.
  • Valid Singapore Class 3 driving license or Class 2B motorcycle.
  • Possess beginner to intermediate consumer IT, hardware, software, and system networking knowledge.
  • Be comfortable setting up and installing consumer smart devices (such as smartphones, home networking routers, WIFI, etc).
  • Be able to be put on standby duty, including weekends and public holidays.
  • Be an independent problem-solver, have a pleasant personality, communicate well with customers, and be a team player.
What We Offer

We will provide a competitive compensation package to the right candidate, including a basic salary and standby allowance, medical benefits, on-the-job training, and perks.