Field Support Technician
2 months ago
Job Summary: We are seeking a dedicated Field Support Technician to provide technical support, troubleshooting, and maintenance for a range of products, including networking, PBX systems, and cloud applications. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a customer-first mindset. You will be responsible for both on-site and remote support, ensuring smooth system operations for our clients. Willingness to learn new technologies, work overtime, and travel as needed is essential.
Key Responsibilities:
- Provide on-site and remote technical support, installation, troubleshooting, and maintenance services for networking, IPBX, and related systems.
- Diagnose and resolve technical issues related to networking, cloud applications, and telecommunications systems.
- Collaborate with internal teams and third-party vendors for integration, testing, and deployment of new products and releases.
- Ensure high levels of customer satisfaction through effective communication and timely issue resolution.
- Maintain accurate documentation of customer interactions, issues, and resolutions.
- Participate in testing and deployment of new hardware and software releases.
- Be prepared to work overtime during project deployments or emergencies and travel overseas for training or projects.
Key Qualifications:
- Diploma/Degree in Telecommunications, Electrical, Computer Science, or related field.
- Experience in networking, telecommunications, or PBX systems is highly preferred.
- Strong communication skills with the ability to collaborate and work within a team.
- Ability to learn and adapt to new technologies in a fast-paced environment.
- Good documentation skills and attention to detail.
- Willingness to travel and work beyond regular hours when required
Tell employers what skills you have
Field Service
Troubleshooting
Telecommunications Systems
Hardware
Documentation Skills
Electrical
Attention to Detail
Networking
AV
Telecommunications
Communication Skills
Customer Satisfaction
Integration Testing
Ability To Learn
Service Delivery
Technical Support
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